Location: Walkers Industrial Estate, Tuxford, NG22 0PQ
Salary: Circa £30,000 + Benefits including Bupa
Holidays: 25 days per annum + bank holidays
Type: Full-time, Permanent
Ready to be the backbone of our customer support operations?
At Blue Cube, we combine best-in-class blast freezing and portable cold storage solutions with exceptional customer service.
As our Internal Service Co-ordinator, you’ll ensure any on-site technical issues are resolved swiftly, keeping our clients up and running.
What you’ll do
✓ Answer incoming calls, assess the nature of each enquiry and either action directly or escalate to our Sales or Accounts team
✓ Organise on-site technical support for customers
✓ Task our mobile engineering team with breakdowns and follow-on work
✓ Assist the Tuxford depot with service administration and customer liaison
✓ Coordinate with our out-of-hours (OOH) provider ensuring all OOH calls are logged and collected accurately
✓ Communicate on-call rota changes to the OOH provider as required
✓ Handle OOH performance queries or complaints and deliver satisfactory outcomes to customers
✓ Issue job worksheets, review completed worksheets and update CRM with next steps
✓ Close internal service records upon job completion, ensuring customers receive a copy
✓ Handle any customer complaints, carry out relevant investigation and achieve customer satisfaction
✓ Manage fleet assist service requirements – book sites, maintain internal records and keep customers informed as jobs progress.
✓ Create and track internal POs for parts, log all POs in the accounts spreadsheet and review month-end PO reports.
✓ Handle supplier and subcontractor invoices – code correctly and deal with queries
✓ Source and order parts ad hoc, explore alternative suppliers, and manage gas supply logistics
✓ Liaise daily with supplier on warranty issues, maintain service schedules and coordinate bookings as our main customer contact
✓ Maintain accurate internal records of fleet assets
✓ Maintain engineer calendars to streamline workflow and maximise customer satisfaction
✓ Prepare and send RAMs to customers, and ensure all engineer job cards and parts data are logged
What you’ll bring
✓ Proven customer-service or technical support experience, ideally in a field-service environment.
✓ Strong organisational skills and knowledge of database/CRM systems.
✓ Excellent verbal and written communication
✓ Solid proficiency in Microsoft Office (Word, Excel, Outlook).
✓ A proactive, self-motivated approach and a collaborative mindset
✓ Attention to detail and the ability to juggle multiple priorities under SLA deadlines.
What you’ll get
✓ Competitive salary
✓ 25 days’ holiday + bank holidays
✓ Bupa Private Medical Insurance and cash plan
✓ Pension scheme
✓ Employee Assistance Programme
✓ Ongoing training, personal development, and career growth
✓ A supportive, values-driven team with real opportunity to influence processes and strategy
Why Blue Cube?
We combine technical expertise with a genuinely supportive team culture – and we pride ourselves on doing business the right way.
Through our partnership with global giving initiative B1G1, every action you take creates measurable impact for communities worldwide. Your work with us will mean something – not just for our customers, but far beyond.
We’re ISO-accredited, forward-thinking, and proud to be known as good people to work with, and to work for. We’re also part of the Turner & Co – a family-run investment office headquartered in Glasgow that employs more than 700 people across the UK and Europe.
Apply now
Send your CV and a brief cover letter to vito.aguanno@bluecubepcs.co.uk
No recruitment agencies, please.
